Questions
FAQ
Do you ship internationally?
Yes we do ship internationally you can contact us via whatsapp or call we handle it manually
How do I track my order?
On home page you will see "track your order" click and select "order id" an enter your order id which we send you via email
How much do I pay for shipping?
Shipping in India is completely free. no hidden charges
Where are you located?
Our hasan oud HQ and Customer Service team are located in Lucknow India. Your order starts its journey out into the world wide from our multiple fulfillment centers across India
How do I provide feedback?
We always try to be the best at what we do so we love hearing your thoughts. We also love hearing your beautiful fragrance stories, as it warms our hearts to see our fragrance being so well loved out in the big wide world. if you have any feedback for us, please feel free to email us at care@hasanoud.com or +9196211111816
How do I contact you?
We are available everywhere. you can contact us on instagaram @hasanoud you can mail us on care@hasanoud.com whatsapp /call +91 96211 11714
I need to cancel or change my order!
These things happen! Please email us immediately or drop a message on our whatsapp number +919621111816 or you can call us. we will cancel your order without asking. even if your order is dispatched we will return it.
I have an issue with my order, what can I do?
Something went wrong with your order? Don’t worry, our hasan oud team is ready to resolve the issue. Please contact us to advise of the issue,
How do I use a discount code?
Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
Can I send an order as a gift?
Have a special someone who you think needs a fragrance from hasan oud in their life? An hasan oud is the perfect gift! You can ship an order directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. All hasan oud product come automatically wrapped with a beautiful paper and ribbon, plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
Are your fragrance vegan?
We love our animals, and we know you do too! All hasan oud fragrance are made with cruelty-free vegan ingredients .
how and when you ship our order?
Once we receive your order we try to ship within 12 hr. we use the best and fastest service available for your order.